NexGen Agency is a boutique provider of VIP social customer experience management solutions. The company offers multichannel social contact center solutions including sales, customer care, social media management, technical support, lead generation, and specialized engagement models including proof of concept and pilot program engagements. 

When you are involved in your business day in and day out, you may not always see things from the outside, the way a customer would. Working with NexGen Agency is a great way to balance your ideas with those of outside perspective. Hiring our agency will bring in a fresh outlook and expertise to develop a robust customer management solution, business development and marketing strategy and an image that resonates throughout all facets of your business.

We act as an external customer experience management department, and don’t require much overseeing on your part. Once you update us on your business, goals and objectives, features and roadmap, your custom strategy goes into autopilot mode. From multichannel customer care to social and digital marketing and consulting, we create unique action plans, and start handling all the day-to-day work, leaving business owners to focus on growing their business.

When you hire an agency like NexGen, you’re not just hiring a single project manager, copywriter, graphic designer, user interface expert or a brand strategist and ambassador. With an agency relationship, you are getting an entire highly experienced team that will consult with you and become an extension of your company. A complete team to effectively lead your company through the entire customer lifecycle journey.

Business Development

Consulting

Marketing

NexGen Agency

NexGen Agency's headquarters in Deerfield Beach, FL, United States

Mike Epstein

Joe Molino

Christina Crespo

Jean Thomas

Kathrine Page

The Social Media Team at NexGen Agency is dedicated to enhancing the brand's online presence and customer engagement across various social platforms. This team is responsible for crafting and executing tailored social media strategies, providing responsive customer care, and developing engaging content that reflects the company's values and goals. They work collaboratively to ensure a consistent and positive customer experience, leveraging insights and analytics to adapt and optimize strategies for maximum impact.

Social Media Team

The Data Analysis Team at NexGen Agency is responsible for transforming data into actionable insights that enhance customer experience management strategies. By analyzing customer interactions across various channels, the team identifies trends, measures performance, and provides recommendations to optimize engagement and operational efficiency. Their expertise supports the agency's goal of delivering tailored solutions that resonate with clients and drive business growth.

Data Analysis Team

The Leadership Team at NexGen Agency is responsible for guiding the strategic vision and operational execution of the company’s VIP social customer experience management solutions. Comprising the Founder and CEO, Vice Presidents of Marketing and Business Development, and the Senior Vice President of Operations, this team collaborates to drive business growth, foster innovation, and ensure seamless delivery of services. Through their expertise, they enhance client relationships and ensure that NexGen remains at the forefront of the customer management landscape.

Leadership Team

The Marketing Operations Team at NexGen Agency is responsible for streamlining and enhancing the marketing processes that support customer engagement strategies. The team orchestrates effective communication across channels, optimizes workflow for efficient resource management, and analyzes marketing performance metrics to drive strategic decision-making. By leveraging expertise in both marketing and operations, they ensure seamless execution of campaigns that resonate with clients and elevate the overall customer experience.

NexGen Agency

Org chart

Teams

Social Media Team

Data Analysis Team

Leadership Team

Marketing Operations Team

Offices

NexGen Agency

Org chart

Teams

Social Media Team

Data Analysis Team

Leadership Team

Marketing Operations Team

Offices

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