Robby Jin

Robby Jin has over two decades of experience in IT and service management across various roles. Starting at TCL&Alcatel Mobile Phone R&D Center as an IT Service Desk Support from October 2000 to January 2007, responsibilities included troubleshooting customer issues and supporting IT infrastructure. Robby then transitioned to Broadcom Inc. as an ITSM Service Manager and later as a Service Desk Team Leader from December 2014 to April 2022, focusing on ITIL-based ticket management and service desk operations. Currently, Robby serves as the Client Services Manager at Nexperia since August 2022. Academic qualifications include a Bachelor's degree in Computer Systems Networking and Telecommunications from Fudan University, an MBA from Shanghai International Studies University, and an Associate's degree in Computer Science from Soochow University.