Valorie K. is an experienced Logistics Coordinator at Nexsan since April 2023, previously serving as a Customer Support Manager at Drobo, Inc. from March 2008 to January 2023. In this role, Valorie managed a worldwide team of technical support agents, developed training programs, tracked KPIs, and handled escalated customer support issues. Additionally, Valorie created technical workflows, managed RMA procedures, and oversaw social media engagement related to customer support. Prior experience includes serving as Technical Support Manager at Prosoft Engineering, where responsibilities encompassed providing pre-sales and post-sales support and training new staff. Valorie holds an Associate of Arts degree in Electrical and Electronics Engineering from Heald College.
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