Michael Kelly is an experienced professional with a background in operations and customer service management. At Next Ltd, Michael served as an Assistant Operations Manager, supporting the Head of Operations with a reporting line of over 100, including various skilled and specialist roles, and previously held the position of Team Manager overseeing a customer service team of up to 24 full-time equivalents. Prior to this, Michael worked at BT as a Sales Advisor from September 2008 to September 2015. Michael's educational background includes a BTEC National Diploma in Electrical Engineering from Doncaster College, completed between 2005 and 2007.
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