Mattel Y. is a skilled IT professional with extensive experience in desktop support and IT service management across various industries. Currently serving as a Desktop Support Engineer at NEXTDC since August 2025, responsibilities include user administration and managing devices for a large-scale Australian organization. Previous roles include Information Technology Specialist at Hastings Deering, where Mattel Y. provided desktop support for over 100 staff and acted as an escalation point for advanced issues. Additionally, experience as an ICT Service Desk Analyst at Queensland Police Service involved offering 24/7 support for multiple government agencies. Earlier career highlights include supporting over 2500 staff as an IT Analyst at WSP in Australia. Mattel Y. holds a Diploma of Education in Information Technology from Southern Queensland Institute of TAFE.
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