Daniel Reilly

Daniel Reilly has over 10 years of experience in the IT industry. Daniel is currently working at Nexthink as a Global Technical Account Manager, starting in April 2021. Prior to this role, they worked as a Technical Consultant MSP at Nexthink from April 2019 to April 2021.

Before joining Nexthink, Daniel worked at Ensono as a Technical Service Manager from January 2017 to April 2019. In this role, they acted as a point of contact for clients, reviewed system and network configurations, provided technical escalation support, and made recommendations for maintaining environmental stability.

Prior to Ensono, Daniel worked at Attenda from January 2016 to January 2017. Daniel held various roles at Attenda, including Client Support Engineer - Level 3 (3rd line Support), Client Support Engineer Level 2 (2nd line Support), and 1st Line Infrastructure Support Analyst. In these roles, they provided technical support to clients, resolved complex technical issues, ensured high availability, mentored and shared knowledge with team members, and supported various Microsoft technologies, virtualization technologies, and networking issues.

Daniel's career in the IT industry started at Hitachi Capital, where they worked as a Service Desk Analyst from October 2010 to March 2011. In this role, they provided desktop support, managed internal IT helpdesk queries, and reported on hardware and user satisfaction.

Overall, Daniel Reilly has a diverse background in IT support, technical consulting, and customer management, with a focus on providing high-quality service and maintaining optimal system performance.

Daniel Reilly attended Strodes College from 2008 to 2010, where they studied IT and obtained an A Level degree. Prior to that, they were enrolled at The Matthew Arnold School from 2003 to 2008. In addition to their formal education, Daniel obtained a certification in Exam 533: Implementing Microsoft Azure Infrastructure Solutions from Microsoft in June 2017.