James Snowden

James Snowden has extensive work experience in the technology industry. James began their career as a University Placement Systems Support Engineer at Digital Equipment Corporation, where they provided remote storage support for UK clients and gained experience with DIGITAL Alpha and VAX servers. James then joined Compaq Computer Corporation as a Storage Support Engineer, specializing in remote storage support for UK clients and troubleshooting installations on various operating systems.

After that, James joined Sun Microsystems as a Technical Support Engineer, where they resolved complex hardware and software incidents for global clients. James provided first-line break/fix support for the SUN server range, storage systems, Solaris, and associated software.

Following their time at Sun Microsystems, James worked at Oracle in various roles. James first served as a Senior Top Account Support Engineer, providing dedicated technical support for Oracle's most strategic customers. James then transitioned to become an Engineered Storage Support Engineer, specializing in the ZFS network appliance. In this role, they provided global software and hardware remote support, conducted deep dive system analysis, and facilitated communication between clients and internal engineering teams.

Most recently, James worked at Nexthink as a Senior Product Support Engineer and later as a Support Account Manager. In both roles, they provided support to customers and managed their accounts.

Overall, James Snowden has a strong background in technical support, specializing in storage systems and server technologies. James has consistently provided exceptional customer service and developed expertise in resolving complex issues.

James Snowden earned a Bachelor's Degree in Computing Systems from Nottingham Trent University, completing their studies between 1994 and 1999. Prior to their university education, they attended Elizabethan High School Retford, but no specific degree or field of study information is available for that period.