Stephen Hall

Stephen Hall has a diverse work experience spanning over two decades. Stephen has held various roles in different companies, primarily focusing on customer success, support account management, and technical account management. In their current role as a Premium Support Manager at Nexthink since February 2023, they are responsible for managing the premium support team. Prior to this, they worked as a Premium Support Team Lead at Nexthink from September 2022 to February 2023 and as a Support Account Manager from December 2020 to September 2022.

Before joining Nexthink, Stephen worked at Connected2Fiber as a Customer Success Manager from May 2020 to December 2020. Stephen also has a significant tenure at Pivotree (formerly Spark::red), where they held the position of Technical Director, Technical Account Management from February 2019 to May 2020. In this role, they built and managed a Technical Account Management team, ensuring customer needs were met. Earlier at Pivotree, they served as a Customer Success Manager from February 2018 to February 2019, where they established strong relationships with clients and identified upsell opportunities.

Stephen's earlier experience includes working at Spark::red as a Technical Account Manager from September 2016 to February 2018. Stephen also held roles such as Principal Application Architect, Director of Support EMEA (Europe, Middle East, and Africa), and Director of Support during their tenure at Spark::red. Stephen joined Spark::red in January 2012 as an Infrastructure Specialist.

Furthermore, Stephen has experience in Quality Assurance (QA) roles. At Spindrift, they were a QA Engineer and Deployment Specialist from January 2008 to January 2012. Prior to that, they worked as a Senior QA Engineer at Maven Networks for a brief period from August 2007 to December 2007. Stephen also served as a QA Engineer at Upstream from July 2006 to August 2007 and at CoreStreet from October 2005 to July 2006.

Stephen's career started at Partners HealthCare as an Application Analyst in 2005. Stephen worked there for a brief period before moving on to Art Technology Group, where they worked as a QA Engineer from March 2000 to September 2003.

Stephen Hall attended Saint John's High School where they earned their High School Diploma. After completing their high school education, they enrolled at Boston University where they pursued a B.A. degree in Psychology. No specific start or end years are mentioned for either of these educational experiences.