Nexthink is the leader in digital employee experience management software. The company gives IT leaders unprecedented insight into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,000 customers to provide better digital experiences to more than 11 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Software

Nexthink

Nexthink's headquarters in Prilly, Switzerland

This department focuses on assisting customers and managing account-related inquiries to ensure satisfaction and retention.

Customer Support

The Software Engineering team at Nexthink is responsible for designing, developing, and maintaining the company’s digital employee experience management software. They work collaboratively to enhance software functionality, ensuring robust security measures, and implementing advanced technologies like AI and machine learning. This diverse team of engineers and technical leads emphasizes agile methodologies, continuous testing, and optimization to deliver high-quality solutions that improve employee technological experiences across various devices.

Software Engineering

This department provides consulting and engineering services to clients, ensuring effective implementation and support of solutions.

Professional Services

The Product Management and Marketing team at Nexthink is responsible for shaping the company's digital employee experience offerings and driving market engagement. They conduct market research, gather customer insights, and develop product strategies to ensure that Nexthink's solutions effectively meet the needs of its clients. Additionally, this team collaborates closely with sales and engineering to position products, launch marketing initiatives, and support customer implementation, ultimately enhancing the overall value delivered to employees through optimized technology experiences.

Product Management and Marketing

The Customer Success team at Nexthink is dedicated to ensuring that customers achieve their desired outcomes while using the digital employee experience management software. This team works closely with clients to provide guidance, support, and best practices, fostering strong relationships and helping organizations maximize the value of Nexthink's solutions. By offering proactive insights and tailored strategies, the Customer Success team ensures that clients can optimize their IT resources and enhance employee experiences across their organizations.

Customer Success

This department provides expert guidance and support in developing and implementing tailored solutions for clients.

Solutions Consulting

The Information Technology and Support team at Nexthink is responsible for ensuring the seamless operation of the company's digital employee experience software. This team manages cloud operations, IT infrastructure, and support services, focusing on both proactive optimization and responsive troubleshooting. By leveraging data analytics and automation, they enhance system reliability, security, and user support, ultimately contributing to a better technological experience for Nexthink’s clients and their employees.

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Other teams

Software Engineering

Professional Services

Product Management and Marketing

Customer Success

Solutions Consulting

Information Technology and Support