Iryna Soprun

Iryna Soprun is an experienced professional in the field of tech support and customer service, currently serving in the Enterprise Support POD at Nextiva since January 2022, following a previous role as a Technical Support Specialist at the same company from January 2020 to February 2021. In these roles, Iryna has been responsible for assisting new customers with phone system setups, troubleshooting VoIP performance issues, and providing timely resolutions to customer requests while maintaining technical certifications. Prior to Nextiva, Iryna held positions as a Shift Manager and Customer Support Representative at Quest Marketing Ukraine from December 2018 to December 2019, and participated in a volunteer program with AIESEC as an English Language Teacher in July 2017. Iryna holds a Bachelor's degree in Oral and Written Translation from Kharkiv National University of Radioelectronics, obtained between 2014 and 2018.