Nexus provides Service Design to businesses looking for a customized approach to the consumer experience.  Service Design is the craft of tying together human, digital and physical interactions over time to create a truly differentiated experience for the customer.  The departure point for crafting these interactions begins by understanding the Mission and Values of your Organization.  From there, learning journeys unique to each service component of the business are crafted, bringing that mission to life.  These journeys are designed for both the internal customer (the employee) as well as the end user (external customer), making both the process of translating the value of the services as well as their understanding by the end user both transparent and accessible.  Language, communication and interaction with technology are key components of the service design experience, as well as creating a user experience flow that is both flexible and intuitive. 

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