JB

John Bäckström

Customer Success Manager at Nexus Group – Global

John Bäckström has a diverse work experience spanning multiple roles and companies. John started their professional career in 2011 as a Telemarketing Agent at Dote AB. In 2012, they worked as a Shop Assistant at Hemköp before being promoted to Store Manager in 2013. In 2018, they joined Nexus Group – Global as a Card Support Agent, providing technical support and customer service. John then became an Order Specialist, responsible for the order department and managing customer orders. Currently, they serve as a Customer Onboarding Specialist at Nexus Group – Global, overseeing the entire onboarding process for new and existing customers. Throughout their roles, John has maintained continuous customer contact and demonstrated their ability to support, service, and upsell products and services.

John Bäckström studied at John Bauer Gymnasiet from 2008 to 2011, where they focused on the field of Entreprenörskap (Entrepreneurship). No specific degree name was mentioned in the provided information.

Links

Timeline

  • Customer Success Manager

    March, 2022 - present

  • Order Specialist

    March, 2019

  • Card Support Agent

    March, 2018

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