Seth Hermanson is an experienced professional currently serving as a Product Trainer at Zoom since June 2023, where responsibilities include providing customer-facing training on Zoom products and leading training schedules. Seth previously held various roles at Zoom, including Customer Success Manager for Zoom Phone and Tier 2 Technical Support Engineer, demonstrating a strong background in customer training and support with high ticket resolution capacity. In addition, Seth has a long-standing association with the National Football League as a Still Shot Technician Crew Chief since July 2012, managing technicians and troubleshooting technical issues during games. Additional experience includes roles at Apple, Cerner Corporation, Sporting Kansas City, and Entercom, complemented by a degree in Film, Cinematography and Film/Video Production from Full Sail University.
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