Willy Mena is a Sr. Principal Analyst in Analytics Services and a Programmer and Web Developer, currently serving as the Chief Statistician for the Detroit Lions. With extensive experience at Fortune 100 companies, Willy has excelled in customer success management, developing strong client relationships and improving satisfaction. Willy holds a Master of Science degree from Central Michigan University and is pursuing a Bachelor of Science in Computer Science from the University of Michigan-Dearborn. At Oracle, Willy was recognized for converting over 80% of customer opportunities to live support and implemented best practices that significantly enhanced customer satisfaction.
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