Michael O'Connor is an experienced Help Desk Technician currently employed at the NFL Players Association since September 2019. Prior to this, Michael held the position of Senior Technical Support Analyst at The Advisory Board Company from July 2015 to September 2019, where responsibilities included acting as a point of escalation for service desk technicians and administering McAfee Endpoint Encryption for Windows systems. Michael also served as a Technical Support Analyst in the same company, providing both desk-side and remote support. Earlier in their career, Michael worked as a Tier II Help Desk Analyst for the U.S. Office of Personnel Management from August 2011 to July 2015, holding a secret level clearance and performing advanced troubleshooting. Michael earned a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Salisbury University’s Perdue School of Business between 2004 and 2009.
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