Andy Dicks

Andy Dicks has extensive work experience in process automation, business systems analysis, and process improvement. From 2014 to 2022, they worked at NFU Mutual, starting as a Process Improvement Analyst and progressing to roles such as Process Standards Specialist and Senior Business Systems Analyst. Their most recent role at NFU Mutual was as the Process Automation Developer and Process Automation Development Team Lead.

Prior to joining NFU Mutual, Andy worked at Compass Group as an OPEX Delivery Manager for a brief period in 2014.

From 2010 to 2013, Andy worked at Virgin Media in various roles, including Continuous Improvement Specialist, Lean Analyst, and Quality & Performance Specialist. In these roles, they focused on implementing Lean-Sigma methodologies, managing cross-functional projects, and reviewing processes to identify opportunities for standardization and improvement.

Andy Dicks attended Olchfa Comprehensive School in Swansea, UK from 1994 to 2001. Andy then pursued a Bachelor of Science (BSc) degree in Computer Science from Birmingham University, completing it from 2002 to 2005. In terms of additional certifications, Andy obtained a variety of credentials such as Cert CII from the Chartered Insurance Institute in 2016, Certificate In Business Analysis from BCS in 2013, LERC 1C from Cardiff University in 2012, Managing In A Lean Operation from OEA in 2011, LERC 1B from Cardiff University in 2011, Six Sigma Yellow Belt from OEA in 2011, LERC 1A from Cardiff University in 2010, UiPath Certified Developer from UiPath, and UiPath Certified Trainer from UiPath, although the specific years of these last two certifications are not provided.