Ian Smith

Ian Smith is a Customer Communications Programme Manager at NFU Mutual, where they are currently focused on delivering impactful changes. Prior to this role, Ian held various positions in project and program management, including significant roles at RSA and as a Senior Project Manager for ClaimCenter integrations at NFU Mutual. With extensive experience that spans over three decades in financial services and customer communications, Ian has consistently demonstrated a talent for leading transformative projects. Ian's earlier career included roles at friends Provident and CSC Financial Services, where they developed their expertise in workflow consulting and business analysis.