John Higgins

John Higgins is a highly skilled Major Incident and Problem Manager at NFU Mutual, with over two decades of experience in IT service management. They have worked in the logistics sector, successfully managing high-pressure situations, coordinating cross-functional teams, and ensuring swift incident resolution. With certified ITIL expertise, they have led major incident reviews and developed preventative measures to enhance operational efficiencies. John previously held significant roles at companies like TNT and FedEx, where they honed their skills in stakeholder communication and root cause analysis. Currently, they are exploring new opportunities to drive innovation and service improvement in a forward-thinking organization.