Julia Smith has extensive experience in service delivery and customer service operations, having worked at NFU Mutual since October 2016 as Head of Service Delivery. Prior to this role, Julia held multiple positions at NFU Mutual from January 2012 to May 2016, including Head of Customer Service Operations & Risk Management Services and National Service Manager. Julia's career began at Legal & General, where from October 1992 to December 2010, Julia served as Operations Manager.
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