Liam Johnson (Dip CII) has a solid background in customer service and claims management, currently serving as a Claims Supply Specialist and Customer Experience Specialist at NFU Mutual since August 2016. In this role, Liam effectively utilizes customer satisfaction surveys, insights, NPS, and complaint analysis to advocate for customer needs across the organization. Prior to this, Liam worked at Allianz Insurance from April 2010 to August 2016 as a Complaints Officer, where expertise in detailed root cause analysis contributed to enhancements in the customer journey. Educationally, Liam attended St Thomas Aquinas Birmingham from 1999 to 2004.
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