Mark Fleet is an experienced professional in the insurance and customer service sectors, currently serving as a Quality Development Consultant and Sales Process Improvement Consultant at NFU Mutual since July 2018. Prior roles include Operational Training Manager at Age UK Enterprises Limited and Customer Service Centre Manager at Facilitas Ensure Ltd, where Mark was involved in managing building maintenance claims services. Mark's expertise also encompasses sales operations, having successfully established a call center at Motor and Home Direct Insurance Services Limited and developed new market schemes. Earlier experience includes coaching and training roles at Hill House Hammond, where Mark contributed to staff development and compliance monitoring, as well as management experience from Bass Leisure Retail. Mark Fleet's educational background includes A-level studies at South Devon College and Torquay Boys Grammar School.
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