Simon Lee

Simon Lee is an experienced professional in complaints management and customer service, currently serving as the Complaints Quality, Root Cause & Training Manager at NFU Mutual since February 2012. In this role, Simon oversees the quality of complaint handling across the business and its suppliers, while also managing the training offerings for staff. Previous positions at NFU Mutual include Complaints Quality & Training Manager and Best Practice Specialist, with responsibilities that involved auditing complaint handling and managing the FOS team. Simon's earlier career included roles as a Customer Relationship Specialist and various positions in hospitality and retail, including Waiter/barista/cook and Sales Assistant/Cook. Simon holds a Bachelor of Arts (BA) degree in Architecture from the University of Plymouth, earned between 2008 and 2011.