Isaac Goodness

Isaac Goodness is an experienced customer service professional with a strong background in developing and implementing service procedures and improving customer satisfaction. Isaac served as a Front Desk Representative at Royal Roots Television from April 2021 to May 2023, where responsibilities included analyzing customer feedback and managing executive projects, achieving a 100% completion rate on deadlines. Currently, Isaac works as a Customer Service Executive at NGCOM NETWORK SOLUTIONS, leading a team to achieve an 18% increase in customer satisfaction scores by resolving complaints and enhancing customer loyalty. Prior experience includes roles as a Customer Service Representative at Keystyle Limited and Production Manager at Pillar Pole Nigeria Limited. Isaac earned a Bachelor of Science degree in Pure and Industrial Chemistry from Paul University, Awka, graduating with Second Class upper honors in 2018.