Alison Chan

Alison Chan is an experienced Insight Manager at NHBC since August 2017, previously serving as Customer Experience Research Manager at Santander Consumer (UK) plc from 2002 to 2017. At Santander, Alison designed, commissioned, and managed comprehensive customer experience research, establishing a multi-award-winning closed-loop customer feedback program that garnered over 10,000 unincentivised responses monthly for three consecutive years. Alison holds a Bachelor's Degree in Psychology from The Manchester Metropolitan University, awarded from 1990 to 1993.