Michael Graham has a comprehensive background in the insurance industry, with experience spanning across various management roles. Currently serving as Head of Claims Operations at NHBC, Michael oversees multiple teams and is involved in strategic planning, process management, and customer journey improvement. Prior to this, Michael held the position of Operations Director at Broadspire, where Michael managed budgets, led management teams, and was responsible for new business presentations. Michael's career started as a Claims Handler at CLM Fleet Management, handling claims for multiple clients. Throughout their career, Michael has demonstrated a strong focus on operational efficiency, team management, and continuous improvement.
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