Mike Smith

Mike Smith is an accomplished general insurance leader currently serving as the Head of Consumer Affairs and Customer Support at NHBC, where they lead the Consumer Affairs and Consumer Support Teams and oversee the implementation of a quality assurance program. Previously, Mike held the position of Head of Conduct and Quality Assurance Monitoring at Atlanta Group, managing a team focused on compliance with FCA regulations and enhancing customer propositions. With extensive experience in compliance monitoring and complaints management, Mike has a proven record of developing high-performing teams and driving continuous improvement. Their career also includes leadership roles at Autonet Insurance and Hill House Hammond.