Thomas Cleaver

Thomas Cleaver is an experienced professional in product governance and customer service management, currently serving as Policy Wording Manager at NHBC since December 2022. Previously, Thomas held various roles at Policy Expert from January 2013 to November 2022, including Product Governance Manager, Head of Service and Support, Customer Excellence Manager, Senior Customer Relations Expert, and Customer Relations Expert. Responsibilities included managing annual FCA reporting, coordinating third-party product governance reviews, overseeing customer experience standards, and supporting team performance in a multi-site contact center environment. Thomas also has a background in membership consulting from positions at David Lloyd Leisure and Virgin Active, and began a career in customer service with Parkwood Leisure. Educational qualifications include GCSEs and A Levels from Banbury School.