Sladjana Erdevicki is currently the Manager of the Customer Contact Center at NIBC Bank N.V., where they lead a team of approximately 30 employees and focus on optimizing customer support services. With extensive experience in customer service management, operations management, and project management within the financial services and outsourcing industries, Sladjana has a proven track record of implementing innovative digital solutions and driving process improvements. Previously, Sladjana held various leadership positions at Webhelp Nederland, Aegon, and ABN AMRO Bank N.V., where they were responsible for managing large teams and enhancing service delivery. Additionally, Sladjana has pursued professional development through multiple training courses and certifications in finance and HR.
Location
Netherlands
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