Aabed Shaikh is a seasoned tech professional with extensive experience in technical support and engineering roles. Currently serving as a Tech Lead Technical Support Engineer at NICE Ltd since January 2022, Aabed focuses on handling escalations from the Tier-2 team while supporting on-premise Windows and web-based products for Emergency 911 Services and Criminal Justice. Previously, Aabed worked at Tata Consultancy Services from March 2014 to January 2022 in various positions, including Service Offering Lead, where responsibilities included managing ServiceNow calls and incidents, and ensuring application availability through manual and automated monitoring as a Technical Support Specialist. Aabed began the career as an Assistant System Engineer Trainee after earning a Bachelor of Engineering in Information Technology from Savitribai Phule Pune University between 2009 and 2013.
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