Alan Fong is a technically sophisticated professional with extensive experience in contact center network architecture, specializing in voice networking and integration strategies across multi-vendor environments. Alan served as a Senior Technical Account Manager at Five9 and Convoso, and currently holds the role of Principal Technical Account Manager at NICE CXone, a recognized leader in CCaaS. Previously, Alan worked in various roles including Technical Architect at JP Morgan Chase and Infrastructure Specialist Sr at Washington Mutual Bank. Alan holds a Bachelor’s degree in Economics and Computer Science from the University of California, Davis, and is currently pursuing a degree in Telecommunications Engineering at the University of California, Berkeley.
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