Alan Shira has extensive experience in telecommunications and engineering, currently serving as a Team Leader at NICE Systems since February 2010, where responsibilities include monitoring and supporting the team as well as coordinating customer tickets and issues. Previously, Alan worked as a Professional Services Engineer at NICE Systems, focusing on on-site support and the implementation of Nice Perform 3. Prior to that, Alan was a Senior Telecommunications Analyst at Electronic Data Systems, leading a team in Latin America Voice Networking and improving customer service quality. Alan began the career as a Telecommunication Analyst at Vivo, where leadership in an Avaya environment NOC implementation took place. Alan holds a degree from Universidade Paulista, completed between 2001 and 2007.
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