Andreia Takeuti is a CX innovator with extensive experience in business transformation and customer success. They served as an IT Governance Specialist at Contax from 2010 to 2013 and held various roles, including Senior Consultant at BRQ and Business Development Manager at Mutant. From 2015 to 2023, they were Principal CX Business Advisor at Genesys and currently work as Principal CXi Business Consultant at NICE. Andreia's educational background includes a Master's degree in Information Management and Business Intelligence from BSP - Business School São Paulo and a Bachelor's degree in Mathematics from Centro Universitário Nove de Julho.
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