Andrew Tucker

Andrew Tucker is an experienced professional in customer service operations and account management with a strong background in leading contact centers and enhancing customer engagement. Currently serving as a Solutions Consultant at NICE since November 2021, Andrew previously held the position of Success Manager at Cirrus Response, managing key customer and partner accounts. Past roles include Head of Contact Centre EMEA at G Adventures, overseeing multi-site contact centers with significant sales targets, and Head of Contact Centre at Cosmos UK, where Andrew developed customer contact strategies during a rebranding initiative. Early career experiences include managing a multilingual customer service division at Lebara and running a bar and nightclub as Owner Manager. Andrew's education includes a BA in International Studies with Italian from the University of Leeds.