Arun Chandra

Chandra joins NiCE from The Walt Disney Company, where he served as Senior Vice President, Customer Experience. A seasoned global executive, Chandra brings decades of leadership experience from top technology and entertainment companies including Disney, Meta, and Hewlett Packard Enterprise (HPE), where he has consistently delivered transformative growth through operational innovation and customer-centric strategy.

At Disney, Chandra led the modernization of the customer experience function for the company’s $24 billion streaming business serving more than 195 million subscribers globally. His work deployed advanced AI and automation to enhance customer engagement, reduce friction, and strengthen loyalty, transforming Disney’s digital operations into a benchmark for innovation and customer satisfaction.

Chandra holds an MBA from the Leavey School of Business at Santa Clara University, an MS from The Ohio State University, and a BS from the Indian Institute of Technology. He has also completed executive education programs at Harvard Business School including Finance for Senior Executives, Audit and Compensation Committee Program, and Making Corporate Boards More Effective.