Balakrishna Katta is a seasoned engineering leader with over 21 years of experience in CCaaS, AI-driven customer experience, and cloud contact center transformation. Currently serving as the Director of Engineering at NICE, Balakrishna has a proven track record in designing innovative voice applications and digital solutions, including AI-powered platforms. Balakrishna holds an MBA in Strategy from Indiana University, completed in 2023, and possesses strong technical leadership and product vision skills. Prior roles include Software Engineer at Onmobile Asia Pacific and Technical Team Lead at Bhrigus Software, showcasing a robust background in voice technology and application development.
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