Bhavesh P. is a seasoned Director of Customer Success at NiCE, specializing in digital transformation and customer-focused strategies. With extensive experience across large-scale contact center operations in the UK, South Africa, and the Philippines, Bhavesh has effectively led initiatives to enhance customer experience and operational efficiency. Previously, as a Senior Operations Manager at TalkTalk, Bhavesh achieved significant improvements in net promoter scores while reducing service costs through agile methodologies. Bhavesh holds a BSC in Business Information Technology from Manchester University.
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