Bijoy Dasgupta is an accomplished Technical Support Engineer with over 20 years of experience in IT support and customer service. Currently employed at NICE Ltd since October 2020, Bijoy focuses on level 2/3 technical engineering, managing procedures related to new hires and leavers, providing advanced troubleshooting, and supporting networking solutions. Prior roles include Tech Support Analyst at ASOS.com, where Bijoy provided advanced support across multiple locations, and Service Desk Analyst at both City, University of London, and Cass Business School, delivering 1st and 2nd line support. Bijoy also has experience in audio-visual consultation and customer service from positions at John Lewis & Partners and Asda Stores Ltd. Academic credentials include a BSc in Computer Games (HONS) from the University of East London and a National Diploma in Computer Studies from NewVic Sixth Form College.
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