Bob Kasten

Bob Kasten is a Senior Product Manager at NICE inContact, where they focus on metrics and reporting within the NICE CXone CCaaS platform. With over 25 years of experience in applying technology to enhance business processes and customer experiences, they have managed diverse teams and projects across various IT disciplines. Bob's past roles include Director of Software Development at NCO Financial Systems and Director of IT Solutions at EGS/APAC Customer Services, where they oversaw CRM development and infrastructure teams for numerous call centers globally. They hold a Bachelor's Degree in Computer Science with a minor in Electrical Engineering from the University of Wisconsin-Milwaukee.