Brian Munroe is a Principal Technical Account Manager at NICE CXone, bringing thirteen years of experience in IT Infrastructure and Customer Service. They have a proven track record in developing targeted business operations plans and managing client relationships to enhance performance and drive change. Previously, Brian held various roles including Principal Account Manager at TTEC and Service Desk Supervisor at both ShoreGroup and Optanix. They obtained an Associate's Degree in Computer and Information Systems from Onondaga Community College.
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