Capi Valdes is a seasoned professional in program and project management, currently serving as a Senior Implementation Project Manager at NICE CXone since November 2021, where responsibilities include managing complex implementations of cloud-based customer experience systems across various industries in the EMEA and international markets. Valdes has demonstrated proficiency in building customer trust and handling escalations, and was selected for a leadership development program in recognition of strong performance. Previous roles include managing consulting at Ensight Pharmaceuticals, Global HR Services Program Lead at DB Schenker, and multiple finance and operations management positions at Sony Pictures Entertainment and IBM Global Process Services. Valdes holds a certificate from the Decision Making Strategies for Leaders Programme at London Business School.
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