Charles Arpon is a seasoned technology professional with extensive experience in technical support and application engineering. Currently serving as a Senior Technical Support Engineer at NICE Ltd since March 2021, Charles specializes in Workforce Management support, focusing on API troubleshooting, ACD integrations, and database management across various environments. Prior to this role, Charles held positions as Senior Application Support Engineer at Alkami Technology, Business Systems Analyst IV at SunTrust, and Director of Information Technology & Publishing at Gem Kingdom Inc. Additionally, experience as a Database Developer at Tek2000 Business Solutions and as a Computer Systems Instructor further showcases Charles's diverse expertise in technology and data analytics. Charles holds a degree in Computer Systems Design and Programming from AMA-CLC.
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