Chris Romrell has 30 years of professional experience in the SAAS/Software and Contact Center industries, holding positions such as General Manager, Global Head of Technical Support, and Director of Operations. Past roles include Technical Account Manager at NICE inContact and Contact Center Manager at MetaSource. Chris's expertise encompasses continuous improvement, customer success, and the integration of advanced technologies such as AI. They obtained a Bachelor of Business Administration from the University of Phoenix and currently serve as the Head of Technical Support at NICE.
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