Christian W. is an accomplished manager with extensive experience in project delivery and service design across various industries. Currently serving as Manager of Project Delivery at NICE Ltd since December 2021, Christian leads a team of project managers to implement enterprise SaaS solutions for Fortune 500 clients, emphasizing exceptional client outcomes. Prior experience as Service Design Strategist at Elevance Health involved enhancing agent workflows and member interactions using advanced technologies and design thinking. A long tenure at the Institute of Nuclear Power Operations included roles as Senior Innovation Strategist and Senior Program Manager, focusing on deploying a SaaS platform with analytics and AI to improve decision-making and customer experiences. Christian holds a Master of Business Administration from the University of Illinois Urbana-Champaign and a Bachelor of Science in Nuclear and Radiological Engineering from the Georgia Institute of Technology.
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