Colby Westbrook is a Solution Engineer at NiCE since July 2025, previously serving as a Senior Implementation Consultant at LiveVox from December 2012 to June 2025. In the latter role, Colby onboarded enterprise clients, including Citizens Financial Bank, Toyota Financial Services, and United Healthcare, and led the implementation of LiveVox Portal and NICE CRM, generating over $2M in annual revenue. Colby's experience includes managing a team in Product Consulting, organizing client scoping sessions, and executing complex enterprise integrations. Colby began their career at LiveVox as a Senior Product Specialist and Team Lead Client Support Specialist, where Colby improved case resolution times and handled multiple projects concurrently. Colby holds a Bachelor of Business Administration in Information Systems from Georgia Southern University.
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