Cole B. is an experienced manager specializing in technical account management and operational excellence within the technology sector. Currently serving as a Manager in Technical Account Management at NICE since May 2016, Cole previously held the position of Senior Technical Account Manager. Prior to NICE, Cole spent over 16 years at Convergys, where roles included Operations Manager for NetApp Global Dispatch, overseeing contact center operations, and Quality Manager supporting major clients such as Apple and Cisco. Additional experience includes Senior Associate of Quality Performance for multiple high-profile clients, leading teams to achieve evaluation and quality goals, and serving as Resolution Team Leader at DIRECTV, handling complex customer issues. Cole also has a background in team leadership, guiding contact center agents in providing exceptional customer support. Education was completed at Western Governors University.
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