Corey Reed is a Technical Account Manager at NiCE, specializing in bridging business objectives with technical solutions for enterprise customers. With over seven years of experience in the contact center industry, Corey has a strong background in management information analysis, particularly in conversational AI and automation. Prior to their current position, Corey worked as a Management Information Analyst at ECSI, where they focused on optimizing customer service technologies and collaborating cross-departmentally to enhance internal processes. Corey holds a Bachelor of Science in Business Administration with a concentration in Finance from Robert Morris University.
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