Craig Jensen is a Senior Customer OnBoarding Manager at NICE inContact, where they facilitate customer enablement during the implementation of NICE's products. With extensive experience in cloud technology and customer engagement, Craig previously held roles as an Advanced Technical Support Engineer and IT Manager, among others. They also have a Bachelor of Science in Computer Software Engineering from the University of Phoenix and possess a robust background in both technical support and emergency services. Their expertise includes troubleshooting, cause identification of complex technologies, and effective communication across various organizational levels.
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