Damien L. is an accomplished professional with extensive experience in customer success and product development across various industries. Currently serving as a Customer Success Manager at NICE Ltd, Damien manages over $4.5 million in annual contract value across 14 global clients in the SaaS analytics consulting space. Prior experience includes working as a Customer Success Consultant at QGenda, where Damien supported over 60 groups in optimizing hospital scheduling automation. As Head of Research and Development at CreditClique, Damien identified inefficiencies in the FICO score system and significantly increased stock value by 566% through the development of a matching algorithm. Additional experience includes roles as a Product Design Engineer at the Georgia Institute of Technology, focusing on the redesign of hip exoskeleton systems, and as a Research Assistant in evolutionary and synthetic biology. Damien holds a Bachelor of Engineering in Biomedical/Medical Engineering from the Georgia Institute of Technology.
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