Daniel Jones is an accomplished technology leader with over 20 years at Dell Technologies, specializing in cloud platform operations and application managed services. Currently serving as the Director of Cloud Services at NICE, they lead innovation and automation initiatives on Microsoft Azure, focusing on platform resiliency and operational efficiency. Previously, Daniel held various senior roles at Virtustream, where they directed global service delivery and managed application services, enhancing service performance through automation and AIOps. Daniel also has a strong foundation in technical support and network solutions management from early career experiences. They hold a Bachelor's degree in Business Administration and a Post Graduate Diploma in IP Networks & Data Communication.
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