Daniel N. is a seasoned Designated Support Engineer and Senior Technical Support Engineer at NICE CXone, where they provide expert technical assistance. With a background in IT and technical support spanning various roles, including an Enterprise Technical Support Engineer at 8x8 and an IT Specialist at Silicon Valley Mechanical, they have developed a solid skill set in customer relationship management, networking, and server administration. Daniel’s experience includes working in the construction and VoIP/CCaaS/CX technology sectors, and they have proficiency with a wide range of technologies such as Salesforce, Cisco, and Meraki. Daniel holds degrees in Enterprise Networking from Foothill College and in Computer and Information Sciences from De Anza College.
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